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Refund & Cancellation Policy

Clear and transparent policies regarding cancellations and refunds for our spiritual services.

At Astro Syed Sahab, we strive to provide authentic spiritual guidance and astrological reports. Because our services involve significant time and personalized energy, we have a transparent and fair refund and cancellation policy in place.

1. Consultations & Live Sessions

  • 4+ Hours Before: Cancel at least 4 hours before your session for a 100% full refund.
  • 1 to 4 Hours Before: Cancellations in this window receive a 50% refund in store credit.
  • Less than 1 Hour: Last-minute cancellations or no-shows are non-refundable as the astrologer has reserved this time exclusively for you.
  • Astrologer Cancellation: If we must cancel due to an emergency, you will receive a full 100% refund or a free rescheduled session.
  • Technical Issues: If a session drops due to our platform issues, you can request a full refund or free reschedule.

2. Digital & Astrological Reports

  • Initial Window: You may request a cancellation within 5 hours of making a payment for a report, provided the work has not started.
  • Failed Generation: If a system error prevents your report from generating, you will automatically receive full credit.
  • Quality Concerns: If your report contains obvious technical errors or is substantially incomplete, contact us within 7 days for a free replacement.

3. Physical Items (Taweez / Gemstones)

  • Returns: Physical products are eligible for a return within 7 days of delivery if completely unused and in original packaging (return shipping paid by buyer).
  • Damaged in Transit: If your item arrives damaged, please contact us with photos within 48 hours for a free replacement or full refund.

4. Strictly Non-Refundable Scenarios

  • Spiritual healing operates on divine will and personal faith. Dissatisfaction with astrological predictions is not grounds for a refund.
  • Digital products that have already been accessed, downloaded, or delivered within the promised timeframe.
  • Incorrect birth details provided by the customer at the time of booking.
  • Promotional, discounted, or subscription purchases after the initial 48-hour window.

5. Refund Process, Timelines & Disputes

  • How to Request: Contact our support team via Email or WhatsApp within the allowed timeframe. Include your Order ID and reason. We review requests within 48 hours.
  • Timelines: Once approved, refunds process in 3 to 5 business days for UPI/Wallets, and 5 to 7 business days for Credit Cards/Net Banking.
  • Dispute Resolution: If unsatisfied with a decision, reply with "Refund Escalation". Our management will review your case fairly within 5-10 business days.

6. Contact Us

If you need to request a valid cancellation or have any questions about this policy, please contact us immediately via our official WhatsApp number or Email.

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